Shilpa Kumar
About Shilpa Kumar
Shilpa Kumar is a Customer Success Business Partner at Anaplan, where she has worked since 2021. With extensive experience in account management and business development, she specializes in enhancing the customer life-cycle journey and building effective client relationships.
Work at Anaplan
Shilpa Kumar has been employed at Anaplan as a Customer Success Business Partner since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Anaplan's solutions. Based in London, England, she has contributed to the company's objectives by leveraging her extensive experience in customer success and relationship management.
Previous Experience in Customer Success
Before joining Anaplan, Shilpa Kumar worked at RELEX Solutions as a Senior Customer Success Manager from 2017 to 2021. In this position, she was responsible for managing customer relationships and ensuring the delivery of value through RELEX's supply chain solutions. She also briefly served at FYLD as Customer Success Growth and Strategy in 2021, where she focused on strategic initiatives to enhance customer engagement.
Background in Retail Management
Shilpa Kumar has a background in retail management, having worked at Tesco PLC as a Graduate Non Foods Trading Manager from 2007 to 2010. She also held the position of Deputy General Manager at HomeSense from 2010 to 2012 and served as Assistant Team Manager at Lidl UK from 2014 to 2017. These roles provided her with valuable insights into the retail sector and customer engagement strategies.
Education and Expertise
Shilpa Kumar studied at Glasgow Caledonian University, where she earned a Master of Business Administration (M.B.A.) with a focus on Supply Chain from 2005 to 2006. Her educational background complements her extensive professional experience in cross-functional roles, including account management, project management, and business development.
Achievements in Supply Chain and SaaS
Shilpa Kumar has a proven track record of delivering value in the Supply Chain and SaaS industries. She specializes in managing the customer life-cycle journey and building effective client relationships by identifying client needs and delivering return on investment (ROI). Her expertise in these areas has contributed to her success in various roles throughout her career.