Shilpa Kumar Jayaprakash
About Shilpa Kumar Jayaprakash
Shilpa Kumar Jayaprakash is a Customer Success Business Partner with extensive experience in client relationship management and a background in the Supply Chain and SaaS industries. She has held various roles in notable companies, including Lidl UK, RELEX Solutions, and Tesco PLC, and currently works at Anaplan.
Current Role at Anaplan
Shilpa Kumar Jayaprakash currently serves as a Customer Success Business Partner at Anaplan, a position she has held since 2021. In this role, she focuses on building effective client relationships by identifying their needs and quickly resolving escalations. She specializes in delivering a well-rounded customer life-cycle journey, ensuring that clients receive the support necessary to maximize the value of Anaplan's solutions.
Previous Experience in Customer Success
Before joining Anaplan, Shilpa held several significant roles in customer success. She worked at RELEX Solutions as a Senior Customer Success Manager from 2017 to 2021, where she contributed to client satisfaction and retention. Prior to that, she briefly worked at FYLD in 2021, focusing on Customer Success Growth and Strategy. Her experience also includes a role as Assistant Team Manager at Lidl UK from 2014 to 2017, where she developed her skills in client engagement and team management.
Background in Retail Management
Shilpa Kumar Jayaprakash has a background in retail management, having served as Deputy General Manager at HomeSense from 2010 to 2012. She also worked at Tesco PLC as a Graduate Non Foods Trading Manager from 2007 to 2010. These roles provided her with valuable insights into operational management and customer service within the retail sector.
Education and Expertise
Shilpa holds a Master of Business Administration (M.B.A.) in Supply Chain from Glasgow Caledonian University, which she completed from 2005 to 2006. Her educational background, combined with extensive experience in cross-functional roles, equips her with a strong foundation in Account Management, Professional Service Delivery, Project Management, and Business Development.
Achievements in Supply Chain and SaaS
Shilpa has a track record of delivering value in the Supply Chain and SaaS industries. Her experience across various roles has enabled her to develop a comprehensive understanding of client needs and the dynamics of customer success, contributing to her effectiveness in her current role at Anaplan.