Tim Van Lew
About Tim Van Lew
Tim Van Lew is a Vice President of Scaled Customer Success at Anaplan, with a diverse background in customer success and strategy roles at Gainsight and other companies. He holds a Bachelor of Business Administration from the University of Massachusetts Amherst and has experience as a guest lecturer at the same institution.
Work at Anaplan
Tim Van Lew currently holds the position of AVP, Scaled Customer Success at Anaplan. He began this role in 2024 and has been with the company for 7 months. In this capacity, he is responsible for overseeing customer success initiatives and ensuring that clients achieve their desired outcomes with Anaplan's solutions.
Previous Experience at Gainsight
Tim Van Lew has extensive experience at Gainsight, where he held multiple roles over several years. He served as Director of Strategy for Gainsight CS from 2023 to 2024, and as Sr. Director of Growth, Digital Customer Success for a brief period in 2024. His tenure also included positions as Senior Global Client Outcomes Manager from 2019 to 2022 and Director of Customer Success Strategy for Gainsight Essentials from 2022 to 2023. Additionally, he worked as Senior Services Sales Manager and Enterprise Client Outcomes Manager, contributing to various aspects of customer success and strategy.
Background in Customer Success
Tim Van Lew has a solid background in customer success, having worked in various capacities across multiple organizations. Prior to his roles at Gainsight, he was a Customer Success Operations & Enablement Manager at Localytics in 2017. He also served as a Senior Customer Success Manager at Localytics from 2017 to 2018. His experience in customer success spans several years and includes leadership and operational roles.
Education and Expertise
Tim Van Lew earned a Bachelor of Business Administration (BBA) in Management from the University of Massachusetts Amherst, where he studied from 2011 to 2015. His academic background laid the foundation for his career in customer success and management. He also contributed to the Isenberg School of Management as a Guest Lecturer from 2016 to 2019, sharing his expertise with students.
Professional Development and Leadership Roles
Throughout his career, Tim Van Lew has engaged in various leadership roles and professional development activities. He served as Vice President of the Isenberg Management Association during his time at UMass Amherst. His involvement in educational initiatives and leadership positions reflects his commitment to fostering growth and development in the field of management and customer success.