Yukiko Drake
About Yukiko Drake
Yukiko Drake is a Product Support Analyst at Anaplan in Sydney, Australia, with 15 years of experience in SaaS Cloud data and financial planning management applications. She possesses advanced skills in business analytics and digital marketing, and has a strong understanding of Japanese businesses.
Work at Anaplan
Yukiko Drake has been employed at Anaplan as a Product Support Analyst since 2022. In this role, she operates from Sydney, New South Wales, Australia. Her responsibilities include providing support for Anaplan's SaaS products and acting as a liaison between the Service, Sales, and client teams. She advocates for client needs, ensuring that their requirements are effectively communicated and addressed.
Professional Experience in SaaS Cloud Data Industry
Yukiko Drake has accumulated 15 years of professional support experience in the SaaS Cloud data industry. Prior to her current position at Anaplan, she held various roles at Thomson Reuters, including Senior Customer Support Executive and Financial Markets/Products Specialist. Her work at Thomson Reuters spanned from 2006 to 2018, where she developed a strong foundation in customer support and financial applications.
Digital Marketing Expertise
Yukiko has extensive experience in digital marketing techniques, which include email marketing, Google Ads, and affiliate marketing. These skills are aimed at enhancing online sales and improving SEO strategies. Her background in digital marketing complements her technical expertise in SaaS applications, enabling her to contribute effectively to business analytics and customer support.
Background and Education
Yukiko Drake studied at Osaka Kyoiku University, where she earned a Bachelor's degree in Education. This educational background supports her strong communication skills and understanding of diverse business environments, particularly in relation to Japanese businesses that operate in English-centric markets.
Previous Roles and Responsibilities
Before joining Anaplan, Yukiko held several significant positions. She worked at JTB Australia Pty Ltd as Senior Manager from 2019 to 2022, and at Refinitiv as Financial Markets/Products Specialist for six months in 2018-2019. Her roles at Thomson Reuters included Customer Support Executive and Deputy Team Leader, where she gained valuable experience in customer relations and financial product support.