Yuri Roberts
About Yuri Roberts
Yuri Roberts is a Strategic Support Analyst at Anaplan, where he has worked since 2022. He has a background in project management and IT delivery, with previous roles at Amadeus, FDM Group, and various educational institutions in the UK.
Work at Anaplan
Yuri Roberts currently serves as a Strategic Support Analyst at Anaplan, a position held since 2022 in Tokyo, Japan. In this role, Roberts maintains a reporting model aimed at improving customer engagement and support experience. The responsibilities include enhancing the product support experience for premium customers by prioritizing and monitoring support cases until resolution. Additionally, Roberts provides performance and activity data to over 60 customer accounts, which contributes to enhancing engagement with the Anaplan platform.
Previous Experience at Amadeus
Before joining Anaplan, Yuri Roberts worked at Amadeus as an Information Technology Delivery Manager from 2017 to 2022 in Singapore. During this five-year tenure, Roberts was responsible for overseeing IT delivery processes and ensuring that projects met their objectives. This role involved collaboration with various stakeholders to align technology solutions with business needs.
Career at FDM Group
Yuri Roberts was employed at FDM Group as an APAC Project Management Consultant from 2017 to 2019 in Singapore. In this two-year role, Roberts focused on project management within the Asia-Pacific region, contributing to the successful delivery of projects and ensuring alignment with client expectations.
Educational Background
Yuri Roberts studied at the University of Bristol, where a degree in Physics was obtained from 2014 to 2017. Roberts achieved a 2:1 classification during this three-year program, which provided a solid foundation in scientific principles and analytical skills.
Early Career Roles
Prior to his roles in technology and project management, Yuri Roberts held positions at various educational institutions in the United Kingdom. He worked as an Open Day Steward at the University of Bristol from 2016 to 2017 and as a Japanese Project Interpreter at the University of Cambridge for one month in 2017. Additionally, Roberts served as a Japanese Interpreter for Somerset County Council from 2016 to 2017.