James Mc Gowan
About James Mc Gowan
James McGowan serves as the Associate Director and Gold Support Team Manager at Anaqua, where he has worked since 2021. He has a diverse background in technical support and business consulting, with previous roles in Japan and various positions at the University of New England.
Work at Anaqua
James McGowan has been serving as the Associate Director and Gold Support Team Manager at Anaqua since 2021. He operates remotely from Boston, Massachusetts. In this role, he manages the Technical US Gold Support Team, which provides expanded offerings for some of the company's largest clients. His responsibilities include overseeing complex customer queries, business process mapping, product debugging, and full stack development. He conducts routine meetings with client stakeholders and collaborates with other team managers to share best practices and resources.
Previous Experience at Anaqua
Prior to his current role, James McGowan worked at Anaqua in various capacities. He served as a Senior Consultant and APAC Business Consultant Practice Lead from 2018 to 2021 while based in Tokyo, Japan. He also held the position of Technical Support Engineer from 2015 to 2018 in Boston, Massachusetts. During his time in these roles, he played a key part in building the Professional Services Business Consulting team in Tokyo, which now independently launches software platforms and consults with major companies in Japan.
Education and Expertise
James McGowan earned a Bachelor of Arts degree in Political Science from the University of New England, where he studied from 2008 to 2012. His technical expertise includes proficiency in ASP.NET, C#, Microsoft SQL, Visual Studio, Windows Server, and Sisense BI & Analytics. This combination of educational background and technical skills supports his roles in management and technical support within the software industry.
Background
James McGowan's early career included various positions at the University of New England, where he served as a Resident Advisor and President of the Undergraduate Student Government from 2010 to 2011. He also worked as a Senior Conference Services Assistant and IT Support & Blackboard Tech Assistant during his time at the university. Additionally, he gained experience as a Site Manager and Audio Visual Technician at Gordon Research Conferences. His diverse background includes work with the US Fish and Wildlife Service as a Website Admin/Designer.