Pooja Rathore
About Pooja Rathore
Pooja Rathore is a professional in Customer Adoption and Customer Success, currently working at Anaqua since 2019. She has over 12 years of experience in transformational programs and change management across various sectors in India, the USA, and the UK.
Current Role at Anaqua
Pooja Rathore has been working at Anaqua since 2019 in the role of Customer Adoption and Customer Success. In this position, she focuses on enhancing customer engagement and ensuring successful implementation of Anaqua's services. Her work involves collaborating with clients to understand their needs and providing tailored support to maximize their experience with the company's offerings.
Previous Experience in Project Management
Before joining Anaqua, Pooja Rathore gained experience in project management and events coordination at Cardiac Risk in the Young for six months in 2014. This role involved organizing events and managing various projects aimed at raising awareness about cardiac risks in younger populations.
Background in Intellectual Property
Pooja Rathore has a strong background in intellectual property, having worked as an IP Specialist at Fieldfisher from 2014 to 2015. She also served as a Patent and Trademark Analyst at CPA Global from 2005 to 2008 and as a Patents and Trademark Specialist at Intellevate from 2002 to 2005. Her roles involved analyzing and managing intellectual property portfolios, contributing to her expertise in this field.
Education and Certifications
Pooja Rathore holds a Master of Business Administration (MBA) from Cranfield School of Management, completed in 2018. She also achieved a Diploma in Intellectual Property Rights from the Indian Law Institute in 2005. Additionally, she studied at ITMA - London, where she earned a certification as a Trademark Administrator in 2014. Her educational background supports her extensive experience in customer success and intellectual property.
Experience in Change Management
Pooja Rathore has over 12 years of experience in managing large-scale transformational programs and associated change management initiatives across various sectors, including private, public, and not-for-profit. She worked as a Process Improvement and Change Management Consultant at Hounslow and Richmond Community Healthcare NHS Trust from 2015 to 2017, where she implemented significant changes to improve organizational processes.