Robbie Liotta
About Robbie Liotta
Robbie Liotta is the Head of Global Client Support at Anaqua, where he has worked since 2021. He has extensive experience in client support operations and technical support management, with a background in engineering and an MBA.
Work at Anaqua
Robbie Liotta has been serving as the Head of Global Client Support at Anaqua since 2021. In this role, he oversees client support operations for a company that specializes in integrated intellectual property management technology solutions. His responsibilities include managing support teams and ensuring high-quality service delivery to clients across various regions, including the U.S., Europe, and Asia. Liotta's leadership in this position reflects his extensive experience in client support and technical management.
Previous Experience
Before joining Anaqua, Robbie Liotta held significant roles in various organizations. He worked at Dassault Systèmes as Technical Support Director for SolidWorks in the Americas from 2000 to 2021, where he managed technical support operations for over two decades. Prior to that, he was an Applications Engineer and Customer Support representative at FARO Technologies, Inc. from 1997 to 2000. His early career included a position at The Walt Disney Company as a Customer Service Host from 1990 to 1997.
Education and Expertise
Robbie Liotta earned his Master of Business Administration (MBA) from Fitchburg State University, completing his studies from 2008 to 2010. He also holds a Bachelor of Science in Mechanical Engineering from the University of Central Florida, which he obtained between 1991 and 1996. His educational background supports his expertise in managing technical support and client operations, particularly in the field of intellectual property management.
Skills and Specializations
Liotta possesses a range of skills relevant to his role in client support and technical management. He has experience in leading global client support operations, which involves coordinating efforts across multiple international offices. Additionally, he specializes in combining best practice workflows with big data analytics to enhance intellectual property strategy and decision-making. His technical acumen allows him to manage complex support systems effectively.