Sam Donovan
About Sam Donovan
Sam Donovan is a Client Success Operations Manager at Anaqua, where he has worked since 2019. He specializes in data visualization and manages a budget for Client Success Agents while collaborating with leadership to enhance reporting and process solutions.
Current Role as Client Success Operations Manager
Sam Donovan currently serves as the Client Success Operations Manager at Anaqua, a position he has held since 2019. In this role, he manages a six-figure budget for licensed Client Success Agents and oversees their end-of-year reviews. He collaborates with local leadership and technical teams to align business needs with reporting deliverables and process solutions. His responsibilities also include administering Zendesk, where he focuses on ticket workflow, automation, and the development of a client-facing HTML knowledge base.
Previous Experience at Anaqua
Prior to his current role, Sam Donovan worked at Anaqua as the Support Operations Lead from 2016 to 2019. During his three years in this position, he contributed to enhancing support operations within the organization. His experience at Anaqua laid the foundation for his current responsibilities in client success operations.
Experience at QuickPivot
Before joining Anaqua, Sam Donovan worked at QuickPivot, where he held two positions. He began as a Tier 1 Application Support Specialist from 2013 to 2014, and then advanced to a Tier 2 Support Engineer from 2014 to 2016. His roles involved providing technical support and troubleshooting for clients, which contributed to his expertise in client operations.
Educational Background
Sam Donovan holds a Master of Science (MS) degree in Computer Information Systems from Boston University, where he studied from 2013 to 2016. He also earned a Bachelor of Arts (B.A.) in Economics and Politics from Brandeis University, completing his studies there from 2007 to 2011. His educational background provides a strong foundation for his work in client success and operations management.
Technical Skills and Expertise
Sam Donovan possesses strong technical skills, particularly in data visualization and reporting tools. He creates visualizations using Tableau, PowerBI, SisenseBI, and Zendesk Explore. Additionally, he utilizes scripting to execute data migrations and perform automated ETL processes, handling over 10,000 records using PowerShell. His technical expertise supports his role in translating business needs into effective reporting solutions.