Ben B.
About Ben B.
Ben B. is an IT Systems Engineer 3 at Anatomy IT, where he has worked remotely since 2023. He has extensive experience in IT support and engineering, having held various roles at companies such as Infosys Limited and Dell over the past two decades.
Work at Anatomy IT
Currently, Ben B. serves as an IT Systems Engineer 3 at Anatomy IT, a position he has held since 2023. His role is remote, allowing him to contribute to the company's IT initiatives from a flexible location. In this capacity, he utilizes his extensive experience in IT systems to support and enhance the organization's technological infrastructure.
Previous Experience at Infosys Limited
Before joining Anatomy IT, Ben B. worked at Infosys Limited for nearly three years in various roles. He was a Critical Response Team Manager at Blue Cross Blue Shield A for nine months, where he managed critical IT incidents. Prior to that, he served as an IT Support SME at Movement Mortgage for one year, and as a PMO Business Analyst at Global Foundries for five months. His experience at Infosys also included a role as a Desktop Support Engineer SME for nine months.
Technical Skills and Certifications
Ben B. holds multiple certifications that enhance his qualifications in the IT field. He is a Microsoft Certified: Identity and Access Administrator Associate and is also certified in Cisco CCENT, CompTIA Network+, and CompTIA A+. His technical expertise includes IT security protocols such as IAM, PIM, PAM, SSO, SAML, OAuth, OIDC, MFA, GPO, VPN, SSL, Putty, SSH, PGP, encryption, PKI, CVE, and system patching.
Documentation and Coaching Skills
Throughout his career, Ben B. has authored various technical documents, including process documents, status reports, FAQs, and end-user documentation. He has demonstrated effective coaching skills that have led to improvements in team morale and performance metrics. His ability to collaborate across departments on project tasks and IT support initiatives has contributed to successful outcomes in his roles.
Background in IT Support and Engineering
Ben B. has a diverse background in IT support and engineering, having worked for various organizations since 1998. His early career included roles at Gateway as a Senior Technical Support Professional and at Mayo Clinic as a Network Specialist. Over the years, he has held positions at companies such as Dell, Symantec, and GE Power, gaining a wealth of experience in technical support and IT systems management.