Ji Yang
About Ji Yang
Ji Yang is a Technical Support Specialist and System Engineer at ANATOMY_IT, where he has worked since 2023. He has trained over 100 employees and resolved more than 500 technical issues, demonstrating expertise in various programming languages and networking protocols.
Work at Anatomy IT
Ji Yang has been employed at Anatomy IT as a Technical Support Specialist/System Engineer since 2023. In this role, he has resolved over 500 technical issues, demonstrating his problem-solving skills and technical expertise. He has also trained over 100 employees on various technical systems, contributing to the overall efficiency and knowledge within the organization. His responsibilities include managing multiple projects simultaneously and coordinating effectively with team members and stakeholders.
Previous Experience in Technology Support
Before joining Anatomy IT, Ji Yang worked at Total Technology Resources as a Technology Specialist from 2022 to 2023. His role involved providing technical support and solutions to clients. Prior to that, he served as a Computer Technician for Bank of America while employed at HP from 2021 to 2022. In this position, he handled technical issues related to banking systems, enhancing his experience in a corporate environment. Additionally, he worked at Kung Fu Tea as a Bobarista from 2018 to 2022, where he developed customer service skills.
Education and Expertise
Ji Yang studied at the Community College of Philadelphia, where he earned an Associate's degree in Computer and Information Systems Security/Information Assurance. He graduated with honors in Computer Information Technology. His technical expertise includes proficiency in programming languages such as Java, Python, C++, PowerShell, and .NET. He has completed the first part of the CompTIA A+ exam, further solidifying his foundational knowledge in IT support.
Technical Skills and Knowledge
Ji Yang possesses extensive knowledge of networking protocols including TCP/IP, HTTP, and DNS. He is proficient in using Microsoft tools such as Office, SharePoint, Teams, Skype, and Azure. His familiarity with cloud databases includes platforms like Azure, AWS, Oracle, and Google Cloud. Additionally, he has experience with both SQL and NoSQL databases, and he is knowledgeable about cybersecurity best practices, enabling him to implement effective security measures.