Jonathan Cardinali
About Jonathan Cardinali
Jonathan Cardinali is a Service Desk Engineer at ANATOMY_IT, where he has worked since 2016. He has extensive experience in client onboarding, backup solutions, VOIP migrations, network building, and firewall upgrades.
Work at Anatomy IT
Jonathan Cardinali has served as a Service Desk Engineer at Anatomy IT since 2016. In this role, he is responsible for providing technical support and solutions to clients. His tenure at Anatomy IT spans eight years, during which he has contributed to the company's service delivery and client satisfaction in Connecticut, United States.
Previous Experience at Beyond IT Support
Before joining Anatomy IT, Jonathan worked as a Support Manager at Beyond IT Support from 2011 to 2016. During his five years in this position, he managed support operations and enhanced service delivery for clients in Norwalk, Connecticut. His experience in this role laid the groundwork for his current position.
Client Onboarding and Management
Jonathan has successfully onboarded twenty new clients using remote managing and monitoring tools. His expertise in client onboarding has facilitated smoother transitions and improved service delivery for these clients, showcasing his ability to adapt technology solutions to meet client needs.
Technical Implementations and Migrations
In his professional capacity, Jonathan has implemented and maintained StorageCraft backup solutions for 35 clients. He has also migrated clients from legacy POTS telephone systems to modern VOIP options, such as 3CX or SkySwitch. His work in these areas demonstrates his proficiency in upgrading and optimizing client systems.
Network Infrastructure Development
Jonathan has built networks for clients expanding into new remote offices, linking them together over site-to-site VPN tunnels. Additionally, he has migrated clients from outdated Internet firewalls to new Sophos XG firewall hardware, enhancing security and connectivity for client operations.