Steven Serrano
About Steven Serrano
Steven Serrano serves as the Vice President of Account Management and Professional Services at ANATOMY_IT, a position he has held since 2021. He has extensive experience in account management and technical support, having previously worked in various roles at StratX IT Solutions and Mighter Ltd.
Work at Anatomy IT
Steven Serrano has served as the Vice President of Account Management & Professional Services at Anatomy IT since 2021. In this role, he oversees client relationships and ensures the delivery of professional services. His responsibilities include managing account strategies and enhancing customer satisfaction. His tenure at Anatomy IT has been marked by a focus on aligning services with client needs and driving operational efficiency.
Previous Experience at StratX IT Solutions, LLC
Before joining Anatomy IT, Steven Serrano worked at StratX IT Solutions, LLC. He held two positions during his time there: General Manager from 2020 to 2021 and Director of Account Management from 2012 to 2020. As General Manager, he was responsible for overall operations and strategic direction. In his role as Director of Account Management, he managed client accounts and developed strategies to improve service delivery.
Career at Mighter Ltd.
Steven Serrano's career includes significant experience at Mighter Ltd., where he worked from 2008 to 2012. He held multiple roles, starting as a Field Technician and Desktop Support for one year, and then advancing to Technical Account Manager and In-house Desktop Support for three years. His work involved providing technical support and managing client accounts, contributing to the company's service quality.
Early Career at Circuit City
Steven Serrano began his career at Circuit City as a PC Technician from 2007 to 2008. In this role, he provided technical support and repair services for personal computers, gaining foundational experience in the technology sector. His work involved troubleshooting hardware and software issues, which laid the groundwork for his future roles in account management and technical support.
Education and Certifications
Steven Serrano has a background in information technology education. He studied at NetCom Information Technology, focusing on System, Networking, and LAN/WAN Management, where he achieved the Networking Professional certification. Additionally, he attended New Horizons Computer Learning Centers, earning a Computer Support Specialist certification. His education has equipped him with essential skills for his roles in account management and technical services.