Jolene Mierau
About Jolene Mierau
Jolene Mierau is a Customer Success Manager at Andgo Systems, where she focuses on workflow optimization and customer onboarding. She has previous experience at Marsh Canada Limited and 7shifts, and holds a Bachelor of Commerce degree from the University of Saskatchewan.
Work at Andgo Systems
Jolene Mierau has been serving as a Customer Success Manager at Andgo Systems since 2020. In this role, she focuses on enhancing customer experiences through workflow optimization, change management, training, and effective communication. Her responsibilities include guiding customers through onboarding processes that encompass design, discovery, implementation, training, and product launch. Additionally, she facilitates reviews related to privacy, security, data integration, and validation, ensuring that customers receive comprehensive support throughout their engagement with the company.
Previous Experience at Marsh Canada Limited
Jolene Mierau worked at Marsh Canada Limited in various roles from 2014 to 2019. She began as a Client Representative, where she served for three years before transitioning to the role of Associate Client Executive for two years. During her tenure at Marsh, she was based in Saskatoon, SK, and gained experience in client management and support, which contributed to her professional development in customer success.
Experience at 7shifts: Restaurant Scheduling
Jolene Mierau held the position of Account Manager at 7shifts: Restaurant Scheduling from 2019 to 2020. In this role, she was responsible for managing client accounts and ensuring customer satisfaction. Her experience at 7shifts further developed her skills in customer relations and account management, which she later applied in her current position at Andgo Systems.
Education and Expertise
Jolene Mierau earned her Bachelor of Commerce (B.Com.) degree from the University of Saskatchewan, where she studied Finance from 2008 to 2013. This educational background provided her with a solid foundation in financial principles and business practices, which she has utilized throughout her career in customer success and client management.