Maria Godena
About Maria Godena
Maria Godena serves as the Vice President of Customer Experience at Andgo Systems, bringing extensive experience in customer service and operations from her previous roles at NxStage Medical, Inc. and athenahealth.
Current Role at Andgo Systems
Maria Godena serves as the Vice President of Customer Experience at Andgo Systems, a position she has held since 2023. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her responsibilities include overseeing customer service strategies and implementing best practices to improve overall satisfaction.
Previous Experience at NxStage Medical, Inc.
Maria Godena has extensive experience at NxStage Medical, Inc., where she held multiple roles over several years. She worked as the Contact Center Optimization Manager from 2020 to 2021, and later served as the Senior Manager of Customer Service & Contact Center Optimization from 2021 to 2023. Additionally, she was the International Business Operations Manager from 2018 to 2020. Her roles involved optimizing customer service operations and enhancing contact center performance.
Career at athenahealth
Maria Godena's career at athenahealth spanned several years, during which she held various positions. She began as an Enrollment Implementation Associate from 2007 to 2009, followed by roles as a Senior Manager in Onboarding Operations from 2015 to 2017, and as a Banking Operations Senior Associate from 2009 to 2011. She also served as the Global Operations Strategy Manager from 2011 to 2015, contributing to the company's operational efficiency.
Background in Healthcare Operations
Maria Godena has a solid background in healthcare operations, having worked in various roles that emphasize customer service and operational management. Prior to her tenure at NxStage Medical and athenahealth, she was the Director of Operations at Nizhoni Health for eight months in 2017 to 2018. She also worked at Tufts Health Plan as a Member Services Specialist from 2006 to 2007, which provided her with foundational experience in member services.