Sharlene Mak
About Sharlene Mak
Sharlene Mak is the Director of Account Management at Andor Health, where she has worked since 2023. With over a decade of experience in healthcare value-based solutions, she has held various roles at the New Jersey Innovation Institute and possesses strong communication and leadership skills.
Work at Andor Health
Sharlene Mak currently serves as the Director of Account Management at Andor Health, a position she has held since 2023. In this role, she is responsible for overseeing client relationships and ensuring high levels of customer satisfaction. Prior to this, she worked as an Enterprise Program Manager at Andor Health from 2020 to 2023, where she focused on managing projects and optimizing operational processes.
Previous Experience in Healthcare
Sharlene Mak has extensive experience in the healthcare sector. She worked at the New Jersey Innovation Institute in various roles, including Quality Improvement Advisor from 2016 to 2018, Senior Quality Improvement Advisor from 2018 to 2019, and Senior Analyst for eight months in 2020. Additionally, she served as a Project Assistant at New Jersey's Regional Extension Center at NJIT Newark from 2013 to 2015. Her roles have involved data-driven transformation and implementation of innovative systems.
Education and Expertise
Sharlene Mak holds multiple degrees from the New Jersey Institute of Technology. She earned a Master of Business Administration with a focus on Management Information Systems from 2018 to 2020. Prior to that, she obtained a Master’s Degree in Healthcare Systems Management from 2015 to 2017. She also completed her Bachelor's Degree in Biology from 2011 to 2015. Her educational background supports her expertise in healthcare value-based solutioning.
Skills and Professional Attributes
Sharlene Mak is recognized for her excellent communication skills and proactive problem-solving abilities. She thrives in challenging, fast-paced environments and excels in optimizing team operations while managing multiple competing priorities. Her leadership style is characterized by a focus on customer satisfaction and effective team management.
Career Development
Throughout her career, Sharlene Mak has developed a strong foundation in healthcare management and quality improvement. Her progression from Project Assistant to Director of Account Management reflects her commitment to professional growth and her ability to adapt to various roles within the healthcare sector. She has over a decade of experience in implementing data-driven solutions and innovations.