Leonardo Hurovich
About Leonardo Hurovich
Leonardo Hurovich is a Tech Support Engineer at Anima, where he has worked since 2023. He has a diverse background in graphic design, software implementation, and customer support, with experience in various roles across multiple companies in Israel and Brazil.
Work at Anima
Leonardo Hurovich has been employed at Anima as a Tech Support Engineer since 2023. In this role, he focuses on educating Anima's customer base through the creation and use of support articles and chatbot automation. He actively participates in best practices sessions, demos, training sessions, and meetups, utilizing video recordings and Zoom for effective communication. Hurovich also acts as the voice of the customer, conveying their needs to the product and engineering teams.
Previous Experience
Before joining Anima, Hurovich worked at Fintek Digital as a Software Implementation Specialist for six months in 2023. He also held the position of Freelance Graphic Web Designer at Ben Horin & Alexandrovitz for one month in 2019. His earlier roles include working as a Graphic Designer at Brand for two months in 2021 and as a Software Consultant at LYNCPIX for four months in 2021. Additionally, he gained experience as an Intern at Finep in 2015 for four months.
Education and Expertise
Leonardo Hurovich completed the Full Stack Development Program at Israel Tech Challenge in 2022, which lasted for six months. He also studied UX/UI at Udemy, earning a certificate in 2022. Hurovich holds a Bachelor’s Degree in Interior Design from The College of Management Academic Studies, where he studied from 2016 to 2019.
Technical Skills and Contributions
In his current role at Anima, Hurovich contributes to the development of support resources and automation tools to enhance customer experience. His responsibilities include creating support articles and implementing chatbot automation. He utilizes his technical skills to participate in customer training sessions and communicate effectively with both customers and internal teams.