Priyanka Paree Alphons
About Priyanka Paree Alphons
Priyanka Paree Alphons is a Customer Success Manager at Animaker Inc., where she has worked since 2023. She specializes in enhancing customer value through strategic business reviews and has a proven track record of achieving low churn rates and recognition in her field.
Work at Animaker
Priyanka Paree Alphons has been serving as a Customer Success Manager at Animaker Inc. since 2023. In this role, she focuses on enhancing customer value through the design and execution of Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs). Her efforts are directed towards maximizing customer success by implementing strategies for customer adoption, retention, expansion, and advocacy. She has demonstrated a commitment to understanding unique customer needs and proactively identifying opportunities for growth.
Previous Experience in Customer Success
Prior to her role at Animaker, Priyanka worked as a Customer Success Manager at Freshworks from 2021 to 2023. In this position, she contributed to customer success initiatives and strategies. Before that, she served as a Technical Support Specialist at Concentrix from 2018 to 2020, where she supported Symantec products. This experience provided her with a solid foundation in technical support and customer engagement.
Education and Expertise
Priyanka Paree Alphons holds a Bachelor of Engineering (BE) degree in Electronics and Communication Engineering from Vel Tech HighTech Dr.Rangarajan Dr.Sakunthala Engineering College, which she completed from 2014 to 2018. Her educational background supports her expertise in customer success management, particularly in utilizing customer insights and data analysis to drive targeted strategies for improvement.
Achievements in Customer Success
Priyanka achieved recognition for her performance in 2022 when she recorded the lowest churn rates, earning accolades as a Game Changer and Champion. This accomplishment highlights her effectiveness in implementing strategies that enhance customer retention and satisfaction. Her focus on maximizing customer success has led to exceptional results in her roles.