Patryk Kozłowski
About Patryk Kozłowski
Patryk Kozłowski is an IT Service Desk Specialist at Anixe, where he has worked since 2018. He holds a degree from Wyższa Szkoła Bankowa We Wrocławiu and has experience in optimizing IT service management processes.
Work at ANIXE
Patryk Kozłowski has been employed at ANIXE as an IT Service Desk Specialist since 2018. In this role, he is responsible for ensuring service availability in accordance with Service Level Agreement (SLA) agreements. His work involves conducting regression tests to maintain system stability and performance. He also proactively communicates with clients through customer notification tools, ensuring transparency and reliability in service delivery.
Education and Expertise
Patryk Kozłowski studied at Wyższa Szkoła Bankowa We Wrocławiu from 2015 to 2018, completing a three-year program. He specializes in optimizing and automating workflow processes within IT service management. His expertise includes using various monitoring and automation tools such as Grafana, Hostmon, Pingdom, DataDog, Putty, Cygwin, Grep, and Cmd.
Previous Work Experience
Before joining ANIXE, Patryk Kozłowski worked at Infomex Sp. Z O.o. as a Specjalista Ds Wsparcia IT from 2016 to 2018. He also held a position as a Helpdesk Consultant at Bank Zachodni Wbk S.a. for five months in 2016. Additionally, he worked at Docflow S.a. as an Asystent Ds Digitalizacji for four months in 2016. This diverse experience has contributed to his skills in IT support and service management.
Responsibilities and Contributions
In his current role, Patryk Kozłowski develops and implements configuration improvements aimed at enhancing IT service efficiency. He creates and manages hardware and software monitoring tests to ensure system integrity. His proactive approach to communication and service reliability contributes to the overall effectiveness of the IT service desk operations.