Barsha Chakraborty
About Barsha Chakraborty
Barsha Chakraborty is a Customer Service Advisor currently employed at Ankorstore in Lille, France. She has over three years of experience as a French Language Specialist, with previous roles in academia and various customer service positions across India and France.
Work at Ankorstore
Barsha Chakraborty has been employed at Ankorstore as a Customer Service Advisor since 2022. In this role, she engages with customers to provide support and assistance, ensuring a positive experience with the company's services. Ankorstore operates in the retail sector, connecting local retailers with brands, and Chakraborty's contributions are integral to maintaining customer satisfaction.
Previous Experience in Customer Service
Prior to her current role, Chakraborty worked at Sitel France as a Customer Success Executive from 2021 to 2022. In this position, she utilized her bilingual skills to assist customers effectively. Additionally, she served as a French Language Expert at SirionLabs for five months in 2021 and worked as a Consultant French Language Expert at ZEN3 for four months in 2020. These roles enhanced her expertise in customer service and language support.
Education and Expertise
Chakraborty holds a Bachelor of Technology degree in Food Science from Techno India College of Technology, which she completed from 2009 to 2013. She has also gained significant experience in the French language, having studied and worked in France. Her educational background, combined with her practical experience, positions her as a knowledgeable professional in language services.
Background in Language Education
Before transitioning to customer service roles, Chakraborty served as an Assistant Professor of French Language at the Indian Institute of Hotel Management in Kolkata from 2019 to 2020. This experience allowed her to develop her teaching skills and deepen her understanding of the French language, contributing to her overall expertise in language instruction.
Internship and Early Career
Chakraborty's early career includes an internship at Instep Formation as a Dynamic vers l’emploi intern in 2019, where she gained practical experience in employment dynamics. She also worked at ID FORMATION in LEA Training from 2018 to 2019. These roles provided her with foundational skills in training and development, which have been beneficial in her subsequent positions.