Katia Haddouche
About Katia Haddouche
Katia Haddouche is a Customer Service Advisor at Ankorstore in Ville de Paris, Île-de-France, France, where she has worked since 2021. She holds an MBA in Marketing & Communication and a Licence in Applied Foreign Languages with a focus on International Business.
Work at Ankorstore
Katia Haddouche has been employed at Ankorstore as a Customer Service Advisor since 2021. In this role, she operates from Ville de Paris, Île-de-France, France. Over her three years with the company, she has focused on enhancing customer service experiences by improving internal processes. Her responsibilities include updating the FAQ and dashboards to streamline responses to customer inquiries.
Education and Expertise
Katia Haddouche holds an MBA in Marketing & Communication from ISMAC, where she studied from 2019 to 2021. Prior to this, she earned a Licence in Langues Etrangères Appliquées with a focus on Commerce International from CY Cergy Paris Université, completing her studies from 2016 to 2019. Her educational background provides her with a solid foundation in marketing and communication strategies.
Background
Katia Haddouche's professional journey includes a strong focus on customer service and process improvement. She specializes in identifying anomalies in customer interactions and implementing effective solutions to resolve issues. Her proactive approach allows her to anticipate customer needs, which contributes to efficient problem resolution.
Contributions to Customer Service
In her role at Ankorstore, Katia Haddouche has contributed significantly to the enhancement of customer service offerings. She provides valuable feedback to operations and other teams, which aids in the continuous improvement of service processes. Her initiatives, such as updating internal resources, have been instrumental in addressing customer inquiries more effectively.