Laila Serbouti
About Laila Serbouti
Laila Serbouti serves as the Training & Quality Manager at Ankorstore in Ville de Paris, France, a position she has held since 2021. She has a background in customer care training and holds a Master's degree in Financial Management from Ecole Nationale de commerce et de Gestion.
Work at Ankorstore
Laila Serbouti has been employed at Ankorstore since 2021, serving as the Training & Quality Manager. In this role, she is responsible for overseeing training programs and ensuring quality standards within the organization. Ankorstore is a platform that connects local retailers with brands, facilitating a streamlined purchasing process. Her contributions have been significant in enhancing the training framework and quality assurance processes at the company, located in Ville de Paris, Île-de-France, France.
Previous Experience in Training and Quality Management
Prior to her current position, Laila Serbouti worked at Quadmark as a Google Lead Trainer for six months in 2020. In this capacity, she focused on training initiatives related to Google products. Before Quadmark, she held the position of Customer Care Training Specialist at Amazon from 2015 to 2019, where she developed training programs for customer service representatives. Additionally, she served as the Customer Care Training Manager at Deliveroo for one year, from 2019 to 2020, where she managed training operations for customer care teams in the Paris Area.
Education and Expertise
Laila Serbouti earned her Master's degree in Financial Management from the Ecole Nationale de commerce et de Gestion (ENCG), completing her studies from 2010 to 2015. This educational background has equipped her with essential skills in financial oversight and management, which complement her expertise in training and quality management. Her academic achievements have contributed to her effective approach in her professional roles.