Leslie Dickinson
About Leslie Dickinson
Leslie Dickinson serves as the Head of Customer Service at Ankorstore, bringing extensive experience from previous roles at Booking.com and Crédit Agricole Consumer Finance. With a strong background in customer relations and process improvement, Dickinson has significantly enhanced customer experience and operational efficiency in her career.
Work at Ankorstore
Leslie Dickinson has been serving as the Head of Customer Service at Ankorstore since 2021. In this role, she oversees the customer service operations, focusing on enhancing customer satisfaction and streamlining service processes. Her leadership aims to foster a customer-centric culture within the organization, ensuring that customer feedback is integrated into service improvements.
Previous Experience at Booking.com
Before joining Ankorstore, Leslie Dickinson worked at Booking.com as a Site Leader from 2015 to 2021. During her six years in Tourcoing, she managed site operations and contributed to improving customer service strategies. Her experience at Booking.com provided her with valuable insights into the travel and hospitality industry.
Career at Crédit Agricole Consumer Finance
Leslie held the position of Director of Customer Relations at Crédit Agricole Consumer Finance from 2007 to 2014. In Lille, France, she focused on enhancing customer relations and service delivery. Her tenure at Crédit Agricole allowed her to develop skills in managing customer expectations and improving service outcomes.
Educational Background
Leslie Dickinson studied Law with French at the University of Birmingham, where she earned a Bachelor of Laws (LLB) from 1990 to 1994. Additionally, she completed a Diplôme d'études juridiques françaises at Université de Limoges from 1992 to 1993. Her educational background provides her with a strong foundation in legal and regulatory aspects related to customer service.
Achievements in Customer Service
Throughout her career, Leslie Dickinson has implemented several initiatives that significantly improved customer service metrics. She reduced the post-order Customer Contact Rate by 60% through product enhancements and self-service tools. Additionally, she boosted agent productivity by 100% and led the expansion of the Customer Experience team from 25 to 200 members in six months, while also implementing a company-wide Voice of Customer feedback loop.