Andy Kuo
About Andy Kuo
Andy Kuo is a Technical Support Engineer with extensive experience in cybersecurity and network security, currently working at Anomali and Qualys.
Current Role at Anomali
Andy Kuo currently serves as a Technical Support Engineer at Anomali, a position he has held since 2019. Based in Redwood City, he is responsible for troubleshooting and resolving technical issues, supporting clients by providing timely and effective solutions, and ensuring the smooth functionality of Anomali's products.
Previous Experience at Qualys
Before joining Anomali, Andy Kuo worked at Qualys as a Technical Support Engineer from 2012. In this role, he handled customer queries, provided technical assistance, and played a crucial role in maintaining customer satisfaction by resolving complex technical problems. His experience at Qualys helped him build strong expertise in cybersecurity and network security protocols.
Career at Barracuda Networks
From 2010 to 2012, Andy Kuo was a Technical Support Engineer at Barracuda Networks. During his tenure, he supported the company's various security solutions, collaborating with customers to diagnose and fix technical issues. His role required a deep understanding of network security, which contributed significantly to his professional development in the field.
Role at ATP Electronics
Andy Kuo worked as an RMA and Customer Service Supervisor at ATP Electronics from 2006 to 2010. His responsibilities included managing return merchandise authorizations, ensuring high levels of customer satisfaction, and supervising customer service operations. This role provided him with valuable experience in customer service management and operational efficiency.
Educational Background
Andy Kuo holds an MBA in Project Management from Northwestern Polytechnic University, completed between 2007 and 2009. He also earned a Bachelor of Science in Computer Science from San Jose State University, where he studied from 2002 to 2005. His educational background has equipped him with both managerial and technical expertise.
Cybersecurity Qualifications
Andy Kuo is actively working towards obtaining his Certified Ethical Hacker (CEH) certification, illustrating his commitment to advancing his skills in ethical hacking. Additionally, he holds CCNA and Security+ certifications, reflecting a solid foundation in networking and security principles. His expertise encompasses Cyber-Security, Network Security, Compliance & Regulatory Standards/Frameworks, Information Security Management, Vulnerability Management, Web Application Security, and Cloud Security.