Craig J. Troon
About Craig J. Troon
Craig J. Troon is a Senior Customer Success Manager at Anomali with over 12 years of experience in customer success, customer experience, quality assurance, compliance, and business intelligence.
Current Role at Anomali
Craig J. Troon holds the position of Senior Customer Success Manager at Anomali. He has been in this role since 2020, focusing on the Europe, Middle East, and Africa regions. His responsibilities likely include overseeing customer engagement, ensuring client satisfaction, and driving success metrics for enterprise clients within these geographies.
Previous Experience at Dixons Carphone
Before joining Anomali, Craig J. Troon worked at Dixons Carphone from 2015 to 2019. Initially, he served as a Quality & Customer Experience Manager for two years, followed by his role as Senior Financial Services Quality Manager, also for two years. Based in London, United Kingdom, he led initiatives on quality assurance and customer experience management, likely enhancing service standards and compliance protocols.
Career at GE Capital
Craig J. Troon's tenure at GE Capital spanned multiple roles over six years. He began as a Senior Litigation Account Manager in 2009 and later held positions such as Litigation Team Leader, Operations Rectification Manager, and Expired Loan Team Leader until 2015. Based in Watford, United Kingdom, his responsibilities included managing litigation processes, rectifying operational issues, and leading loan management teams, all vital for GE Capital's financial services operations.
Educational Background
Craig J. Troon attended the University of Canterbury, where he earned a Bachelor of Arts (BA) in Mass Communication/Media Studies from 2003 to 2006. Prior to that, he studied at Christchurch Boys' High School from 2000 to 2002. His educational background has equipped him with a strong foundation in communication and media studies, supporting his various professional roles.
Professional Expertise
Craig J. Troon brings over 12 years of expertise in customer success, customer experience, quality assurance, compliance, and business intelligence. He has led teams dedicated to these areas, focusing on improving client satisfaction and organizational efficiency. His skills in Business Intelligence/Management Intelligence have been applied across different products, enhancing data-driven decision-making and strategic management.