Diogo Castro
About Diogo Castro
Diogo Castro is a Sr. Customer Success Manager at Anomali with a background in customer support and security engineering.
Company
Diogo Castro currently holds the position of Senior Customer Success Manager at Anomali. He started this role in 2021 and has contributed to various initiatives that support customer engagement and success within the organization.
Professional Experience
Diogo Castro has amassed a broad range of experience in various roles and organizations. Before joining Anomali, he worked at Imperva as a Manager, TAM, from 2016 to 2021. Prior to that, he held the position of Platinum Support Engineer Tier II at Intel Security from 2014 to 2016, specializing in IPS, IDS, HDLP, and NDLP. In earlier roles, Diogo worked as a Portuguese Help Desk Analyst at CompuCom from 2012 to 2014, and as a Help Desk Analyst at FedEx Services from 2011 to 2012.
Education and Expertise
Diogo Castro completed his studies at DeVry University, focusing on Computer and Information Systems Security from 2012 to 2015. This academic background has equipped him with the technical knowledge and skills necessary for his roles in customer success and technical support.
Training and Development Contributions
Throughout his career, Diogo Castro has developed virtual training experiences designed to enhance team performance and improve problem resolution efficiency. He has facilitated incident response and coordinated system updates to support troubleshooting and training, demonstrating a continuous commitment to optimizing team operations.
Process Improvement Initiatives
Diogo Castro has implemented several process improvements aimed at enhancing training and development programs. These initiatives have delivered consistent quality and helped create high-performance teams, showcasing his ability to drive operational excellence and foster a productive work environment.