Ethan Gervin
About Ethan Gervin
Ethan Gervin is a Customer Support Engineer at Anomali with a background in network operations and customer care, and holds a Bachelor of Laws from Queen's University Belfast.
Current Role at Anomali
Ethan Gervin has been working as a Customer Support Engineer at Anomali since 2021. In this role, he is responsible for addressing and resolving customer issues, providing technical support, and ensuring customer satisfaction. His work involves troubleshooting, problem-solving, and facilitating effective communication between customers and the company.
Experience at Fibrus
Ethan Gervin worked at Fibrus as a Network Operations Center Engineer in 2020 for a period of 4 months. During his tenure, he focused on monitoring network performance, diagnosing network issues, and ensuring the smooth operation of network services. His role required attention to detail and a strong understanding of network infrastructure.
Roles at Metaswitch Networks
Ethan Gervin held multiple positions at Metaswitch Networks, spanning from 2018 to 2020. He worked as a Customer Care Engineer and L3 Test Engineer in Belfast, United Kingdom. His responsibilities included providing customer support, conducting extensive software testing, and troubleshooting complex technical issues. His experience in these roles equipped him with a broad skill set in software and network engineering.
Early Career at Lidl NI
Before transitioning into the technology sector, Ethan Gervin worked at Lidl NI as a Store Anchor from 2010 to 2016 in Cookstown/Dungannon. His job involved various operational duties including managing inventory, assisting customers, and maintaining store operations. This role helped him develop essential skills in customer service and operational management.
Education and Qualifications
Ethan Gervin has a diverse educational background. He studied at Queen's University Belfast and obtained a Bachelor of Laws (LLB) from 2011 to 2015. Later, he pursued studies at South West College in Computer and Information Systems Security/Information Assurance, achieving the Future Skills Cyber Security Academy certificate in 2017. His educational credentials have provided him with a solid foundation in both law and cybersecurity, contributing to his versatile skill set.