Natalie Ruiz
About Natalie Ruiz
Natalie Ruiz serves as the Chief Executive Officer of AnswerConnect, where she has worked since 2006. She advocates for workplace equity and belonging, promotes remote work, and shares insights on business growth and customer service through writing and speaking engagements.
Work at AnswerConnect
Natalie Ruiz has served as the Chief Executive Officer of AnswerConnect since 2006, marking 18 years in this leadership role. Based in Portland, Oregon, she has guided the company through significant developments in customer service and business growth strategies. Under her leadership, AnswerConnect has focused on enhancing its live receptionist services and promoting effective call forwarding solutions. Ruiz's commitment to the work-from-anywhere model has been pivotal in fostering employee engagement and inclusivity within the organization.
Advocacy for Workplace Equity
Natalie Ruiz advocates for equity and belonging in the workplace. She emphasizes the importance of creating a thriving environment for individuals from diverse backgrounds. Her efforts aim to ensure that all employees feel valued and included, contributing to a positive workplace culture. Ruiz actively engages in mentoring and speaking at events, sharing her insights on fostering inclusivity and supporting underrepresented groups in professional settings.
Community Involvement and Volunteering
Natalie Ruiz participates in various community service initiatives, viewing volunteering as a fulfilling activity. Her commitment to giving back to the community reflects her values and dedication to social responsibility. Through her involvement, she aims to make a positive impact and inspire others to engage in community service.
Writing and Thought Leadership
Natalie Ruiz writes and shares her experiences across multiple platforms to inspire and connect with others. She has authored articles focusing on business growth and customer service strategies, contributing valuable insights to the field. Notable works include a piece on the significance of 24/7 customer service and a guide on call forwarding services aimed at enhancing business growth. Her writing serves as a resource for professionals seeking to improve their customer service practices.