Tattiana Flinders
About Tattiana Flinders
Tattiana Flinders is an Enterprise Customer Success Manager at Anteriad, where she has worked since 2021. She has a background in customer success and project management, with previous roles at Goldman Sachs and American Express.
Work at Anteriad
Tattiana Flinders currently serves as an Enterprise Customer Success Manager at Anteriad, a position she has held since 2021. In this role, she focuses on ensuring customer satisfaction and retention through the development of effective marketing strategies. Previously, she worked as a Customer Success Representative at Anteriad from 2020 to 2021, where she contributed to enhancing customer experiences and support operations.
Previous Experience at Goldman Sachs and American Express
Before joining Anteriad, Tattiana Flinders worked at Goldman Sachs for one year in Salt Lake City, Utah, in the Private Wealth Management division from 2013 to 2014. Following that, she spent six years at American Express as an Implementation Project Leader and Customer Success Manager, from 2014 to 2020, working remotely. Her roles involved managing customer relationships and ensuring successful project implementations.
Education and Expertise
Tattiana Flinders studied International Business at Westminster University, where she earned a Bachelor of Science (B.S.) degree from 2009 to 2013. Additionally, she participated in a study abroad program at Westminster College, furthering her education in International Business from 2011 to 2012. Her academic background provides a strong foundation for her roles in customer success and project management.
Customer Success Metrics and Strategies
In her professional capacity, Tattiana Flinders monitors key customer success metrics, including renewal rates, churn rates, and lifetime value. These metrics help assess the effectiveness of the services provided to clients. She has developed successful marketing strategies aimed at ensuring customer retention, demonstrating her expertise in customer relationship management.
Achievements in Customer Success Management
Tattiana Flinders has championed content syndication and programmatic display advertising programs for enterprise customers. She manages the campaign process from inception to completion. Additionally, she has created and presented quarterly business reviews to top-level executives at enterprise accounts, showcasing strategic insights and performance metrics. Her efforts have contributed to process improvements that enhance the efficiency of customer support teams.