Victor Cruz
About Victor Cruz
Victor Cruz is a Bilingual Service Desk Supervisor with extensive experience in IT service management and digital marketing. He has worked at Apeel, Procore Technologies, and other organizations, focusing on process improvement and team training.
Work at Apeel
Victor Cruz currently serves as the Bilingual Service Desk Supervisor at Apeel, a position he has held since 2022. In this role, he leads IT open office hours weekly to address and resolve employee concerns and technical issues. He is responsible for ensuring that the service desk provides consistent, high-quality, and professional service. Cruz proactively identifies process improvement opportunities within the IT service desk operations and promotes a culture of documentation and knowledge sharing within the team. He also trains IT summer interns and new service desk employees, both locally and overseas.
Previous Experience
Prior to his current role, Victor Cruz worked at Apeel as a Bilingual IT Service Desk Coordinator from 2020 to 2022. He has a diverse work history that includes positions such as Digital Marketing Apprentice at CO•OP in 2016, Management Trainee at Enterprise Holdings from 2017 to 2018, and Workplace Experience Coordinator/Salesforce Data Enrichment LATAM at Procore Technologies from 2018 to 2020. He also served as a Pro-Bono Activity Developer at Mission Graduates and completed an internship at UCSF in 2008.
Education and Expertise
Victor Cruz studied Business Administration with a focus on Marketing at San Francisco State University, where he earned his Bachelor’s Degree from 2015 to 2016. He also holds an Associate of Arts (A.A.) degree from City College of San Francisco, which he completed from 2012 to 2015. Cruz graduated from Mission High School, obtaining his High School Diploma from 2006 to 2009. His educational background supports his expertise in IT service management and bilingual communication.
Skills and Responsibilities
In his current role, Victor Cruz is responsible for leading initiatives that ensure the IT service desk operates efficiently. He focuses on training new employees and interns, fostering a collaborative environment, and enhancing service quality. His bilingual skills enable him to effectively communicate with a diverse employee base. Cruz's proactive approach to identifying process improvements contributes to the overall effectiveness of the IT service desk operations.