Sharon Norfleet
About Sharon Norfleet
Sharon Norfleet is a Senior Learning & Organizational Development Partner at Apex Fintech Solutions, with extensive experience in training and quality assurance across various industries. She has held key positions at organizations such as Honor, Cars.com, and the Chicago Transit Authority, where she developed training programs and managed operational teams to enhance performance.
Work at Apex Fintech Solutions
Sharon Norfleet currently serves as a Senior Learning & Organizational Development Partner at Apex Fintech Solutions. She has been in this role since 2023, contributing to the development and implementation of training programs that enhance organizational performance. Her responsibilities include collaborating with various teams to identify training needs and designing effective learning solutions.
Previous Experience in Learning and Development
Before joining Apex Fintech Solutions, Sharon held several significant roles in learning and organizational development. She worked at Honor as a Care Training/QA Manager from 2022 to 2023. Prior to that, she was with the Chicago Transit Authority as Manager of Curriculum Development and Technical Writing from 2020 to 2022. Her experience also includes a tenure at Cars.com, where she served as Senior Manager of Operations Development & QA from 2016 to 2019 and Operations Training & QA Manager from 2012 to 2016.
Education and Expertise
Sharon Norfleet studied Finance at DePaul University from 1984 to 1986. Her educational background supports her expertise in organizational development and training. She has functioned as a system administrator for various Learning Management Systems (LMS) and knowledge management software, showcasing her technical skills in the field.
Achievements in Training and Development
Throughout her career, Sharon has developed management training programs for emerging leaders, resulting in three promotions to leadership roles within the first year of implementation. She has led teams of trainers to design effective training programs, achieving a reduction in training time by 15-50%. Additionally, she has provided end-user training during system upgrades and organized troubleshooting sessions post-conversion.
Long-Term Career in Operations and Quality Management
Sharon has extensive experience in operations and quality management. She worked at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas as Manager of Training/Quality from 2003 to 2011. In this role, she managed multiple operational teams to improve performance and effectiveness, demonstrating her ability to enhance organizational outcomes.