Alicia Montross
About Alicia Montross
Alicia Montross serves as the Senior Manager of Customer Operations at Apixio, where she has worked since 2021. She previously held various managerial roles at Apixio and Brown & Toland Physicians, and she studied at UC Santa Barbara.
Current Role at Apixio
Alicia Montross currently serves as the Senior Manager of Customer Operations at Apixio. She has held this position since 2021 and has accumulated three years of experience in this role. Her responsibilities include overseeing customer operations and ensuring that the customer experience aligns with the company's objectives.
Previous Experience at Apixio
Before her current role, Alicia Montross worked at Apixio in two managerial positions. She first served as the Manager of Customer Success from 2019 to 2020 for a duration of ten months. Following that, she transitioned to the role of Manager of Customer Operations, where she worked from 2020 to 2021 for eleven months. Her tenure at Apixio has contributed to her expertise in customer operations.
Experience at Brown & Toland Physicians
Prior to her time at Apixio, Alicia Montross was employed at Brown & Toland Physicians as the Manager of Physician Relations. She held this position for one year, from 2018 to 2019. In this role, she focused on managing relationships with physicians, which provided her with valuable experience in healthcare operations.
Education at UC Santa Barbara
Alicia Montross studied at the University of California, Santa Barbara. Her educational background has provided her with a foundation that supports her career in customer operations and management within the healthcare sector.