Lance Abendan
About Lance Abendan
Lance Abendan serves as a Senior Operations Support Specialist at Apixio, where he focuses on system enhancements and user guide development. He has extensive experience in client services and support roles, particularly at ON24, where he worked in various capacities over a span of several years.
Work at Apixio
Lance Abendan has been employed at Apixio as a Senior Operations Support Specialist since 2016. In this role, he templatized platform user guides, ensuring a consistent style guide is followed. He actively advocates for continuous improvement within the organization and provides feedback for system enhancements. Additionally, he coordinates with engineers for release testing and project readiness assessments, and monitors system performance metrics to prevent issues that may affect end users.
Previous Experience at ON24
Before joining Apixio, Lance Abendan worked at ON24 in various roles from 2008 to 2016. His positions included Client Services Support Manager for Virtual Events, Integration Specialist for CRM/Marketing Automation Solutions, Platform Support Specialist, and Professional Services Client Support. His tenure at ON24 spanned over eight years, during which he gained extensive experience in client support and integration solutions.
Experience at Selectsoft Publishing
Lance Abendan worked at Selectsoft Publishing as a Digital Publisher from 2007 to 2008 for a duration of seven months. This role contributed to his skill set in digital publishing and client services, further enhancing his capabilities in the technology and support sectors.
Education and Expertise
Lance Abendan studied at Ateneo de Manila University, where he earned a Bachelor of Science degree in Management Information Systems from 2001 to 2005. His educational background provides a strong foundation in information systems, which supports his professional roles in operations and client support.
Technical Projects and Contributions
Lance Abendan has designed and maintains a Visualforce Salesforce site specifically for medical coders. He also created a medical coder management system utilizing Salesforce tools such as Custom Objects, Process Builder, and Dataloader. These projects demonstrate his technical expertise and ability to develop solutions tailored to specific industry needs.