Erik Torres
About Erik Torres
Erik Torres is a System Engineer at Apollo Global Management Inc., where he has worked since 2020. He has extensive experience in IT, having previously served as a Desktop Support Analyst and System Administrator at the same company, and as an Information Technology Technician in the Air Force.
Work at Apollo Global Management Inc.
Erik Torres has a significant tenure at Apollo Global Management Inc., where he has held multiple roles since 2011. He began as a Desktop Support Analyst from 2011 to 2013, providing technical support in New York. Following this position, he served as a System Administrator from 2013 to 2019, where he managed various IT systems. Since 2020, he has been working as a System Engineer, focusing on enhancing the organization's IT infrastructure and operations.
Education and Expertise
Erik Torres studied at Northwest Florida State College, where he earned an Associate of Arts degree. His educational background supports his technical expertise in system engineering and IT management. He has developed skills in monitoring infrastructure, incident management, and collaboration tools, which are essential in his current role.
Background in the Air Force
Before joining Apollo Global Management Inc., Erik Torres served in the Air Force. He worked as a Service Apprentice from 1999 to 2003 and later as an Information Technology Technician from 2003 to 2007. His experience in the military provided him with foundational skills in IT support and management, which he has applied throughout his career.
Technical Achievements
Erik Torres has made notable contributions in his roles, including architecting a monitoring infrastructure using SCOM to manage over 500 devices globally. He enhanced proactive incident management by implementing SCOM, improving visibility into applications and devices. Additionally, he led a project to rollout Microsoft Teams, facilitating collaboration for over 1,200 global users by consolidating multiple chat platforms.
Network Operations Center Management
In his current role, Erik Torres manages the Network Operations Center (NOC). He oversees service accounts, including annual password rotations, and delegates the day-to-day management of SCOM and service account creations. This responsibility is crucial for maintaining the operational integrity of the organization's IT services.