Patricia Maina
About Patricia Maina
Patricia Maina serves as a Customer Success Manager at Apollo Agriculture, where she focuses on onboarding new customers and conducting health checks to reduce churn. She has a background in procurement and customer service, with experience in training and project management.
Work at Apollo Agriculture
Patricia Maina serves as the Customer Success Manager at Apollo Agriculture, a position she has held since 2022. In this role, she is responsible for onboarding new customers and ensuring a seamless transition to the company's services. Patricia conducts regular health checks to monitor customer satisfaction and prevent churn. She also trains both staff and customers to improve their understanding and usage of the products offered by Apollo Agriculture. Her ability to manage projects remotely showcases her organizational and leadership skills.
Education and Expertise
Patricia Maina studied at the University of Nairobi, where she earned a Diploma in Purchasing, Procurement/Acquisitions and Contracts Management from 2017 to 2018. She also attended Horizon Breeze Institute, where she completed a course in Computer Packages in 2017. This educational background equips her with the necessary skills to excel in customer success and management roles.
Background
Patricia Maina has a diverse professional background. Prior to her current role at Apollo Agriculture, she worked as a Customer Service Representative at Ilara Health from 2020 to 2021. In 2019, she served as an Enumerator at the Kenya National Bureau of Statistics for one month. These experiences have contributed to her expertise in customer engagement and service delivery.
Customer Engagement and Feedback Management
In her role as Customer Success Manager, Patricia Maina actively gathers and shares customer feedback with internal teams. This practice is essential for driving product and service improvements within the organization. Her focus on customer engagement helps ensure that the needs and concerns of clients are addressed effectively.