Alexis Dalmas
About Alexis Dalmas
Alexis Dalmas is a Technical Support Representative at Apollo.io, where he has worked since 2022. He has over six years of experience in customer and technical support, having previously held roles at Refinitiv, Wells Fargo, and JPMorgan Chase & Co.
Work at Apollo.io
Alexis Dalmas has been employed at Apollo.io as a Technical Support Representative since 2022. In this role, Alexis provides assistance and solutions to customers, leveraging expertise in technical support to enhance user experience. Prior to this position, Alexis worked as a Product Advocate at Apollo.io for 9 months, where responsibilities included promoting product features and addressing customer inquiries.
Previous Employment Experience
Before joining Apollo.io, Alexis Dalmas worked at Refinitiv, an LSEG business, as a Customer Support Executive from 2018 to 2021. This role involved supporting clients and resolving issues effectively. Additionally, Alexis served as a Remediation Analyst at Wells Fargo from 2017 to 2018 and as a Fraud Analyst at JPMorgan Chase & Co. from 2015 to 2017, both positions located in Taguig, National Capital Region, Philippines.
Education and Expertise
Alexis Dalmas studied at AMA University, where a Bachelor of Business Administration (BBA) was obtained from 2012 to 2015. The focus of the studies was in Business Administration and Management, General. Alexis possesses over 6 years of experience in customer and technical support, specializing in creative problem solving and delivering solutions aimed at enhancing customer loyalty.
Skills and Specializations
Alexis Dalmas specializes in creative problem solving, which involves identifying issues and developing effective solutions to meet customer needs. This skill set is particularly valuable in technical support roles, where enhancing customer loyalty is a primary objective. Alexis has a proven track record of handling multi-national clients, demonstrating the ability to navigate diverse customer requirements.