Alvaro Caballero Percy
About Alvaro Caballero Percy
Alvaro Caballero Percy is a Technical Support Representative based in Medellín, Antioquia, Colombia, with extensive experience in customer support and technical roles. He has worked for various companies, including HubSpot and Apollo.io, and is known for his ability to share knowledge and enhance customer experiences.
Current Role at Apollo.io
Alvaro Caballero Percy currently serves as a Technical Support Representative at Apollo.io, a position he has held since 2024. Based in Medellín, Antioquia, Colombia, he has been in this role for 8 months. In his current capacity, he focuses on providing technical assistance and support to customers, ensuring they have a positive experience with the company's products.
Previous Experience at Apollo.io
Prior to his current role, Alvaro worked at Apollo.io as a Product Advocate for 7 months in 2023. During this time, he contributed to customer engagement and product knowledge dissemination, enhancing user experience and satisfaction. His experience at Apollo.io has allowed him to build on his skills in customer support and advocacy.
Experience at HubSpot
Alvaro served as a Customer Support Specialist at HubSpot from 2021 to 2023. Over the course of two years, he developed expertise in addressing customer inquiries and resolving issues, contributing to overall customer satisfaction. His role involved direct interaction with clients, where he applied his knowledge to assist users effectively.
Background in Customer Service
Alvaro has a diverse background in customer service, having held multiple positions in various companies. He worked at Webhelp OneLink as a Customer Service Advocate from 2017 to 2019 and as a Field Testing Analyst from 2019 to 2020. He also had roles at Stanley Black & Decker, Inc. as a Customer Service Representative and GTS Specialist. This extensive experience has equipped him with a strong foundation in customer success and support.
Education and Skills
Alvaro has demonstrated a passion for exploring complex concepts and understanding systems, which he utilizes to enhance customer experiences. His ability to share knowledge effectively has been a key aspect of his career, allowing him to deliver exceptional support and foster positive interactions with customers.