Alyssa Edelman
About Alyssa Edelman
Alyssa Edelman is the Director of Customer Support at Apollo.io, with a background in customer success and support roles across various companies, including Greenhouse Software and Postscript. She holds a Bachelor of Science in Psychology from the University of Central Florida and has expertise in enhancing sales engagement through advanced algorithms and data acquisition methods.
Current Role at Apollo.io
Alyssa Edelman serves as the Director of Customer Support at Apollo.io, a position she has held since 2023. In this role, she is responsible for overseeing customer support operations and ensuring a high level of service for clients. Her experience in customer support and success positions her to lead initiatives that enhance customer satisfaction and engagement.
Previous Experience at Greenhouse Software
Alyssa Edelman has held multiple positions at Greenhouse Software. She worked as a Senior Manager of Customer Success from 2019 to 2020, and later served as the Director of Customer Support from 2020 to 2021. Additionally, she was a Customer Success Team Manager from 2017 to 2019 and a Customer Success Manager in 2015. Her tenure at Greenhouse Software spanned several years and included various leadership roles focused on customer success.
Career Development at Catalyst Software
In addition to her role at Apollo.io, Alyssa Edelman has been involved with Catalyst Software since 2022 as a Coach in the Catalyst Coaching Corner. This position allows her to leverage her expertise in customer support and success to mentor and guide others in the field.
Educational Background in Psychology
Alyssa Edelman earned a Bachelor of Science degree in Psychology with University Honors from the University of Central Florida. This educational background provides her with a strong foundation in understanding human behavior, which is beneficial in her roles focused on customer engagement and support.
Expertise in Customer Support and Success
Alyssa Edelman possesses expertise in utilizing advanced algorithms and data acquisition methods to enhance sales engagement. She has experience leading customer support teams in both startup environments and large enterprises. Her track record includes enriching and analyzing prospect data to improve quality conversations and opportunities for sales professionals.