Ambar Rodriguez
About Ambar Rodriguez
Ambar Rodriguez is a UX Researcher at Apollo.io, where she has worked since 2023. With a background in customer support and technology, she has held various roles in the company and possesses strong skills in identifying customer needs.
Work at Apollo.io
Ambar Rodriguez has been employed at Apollo.io since 2022, serving as an Associate UX Researcher. In this role, she focuses on user experience research to enhance product usability. Additionally, she has held multiple positions at Apollo.io, including Technical Support Specialist since 2020 and Support Team Manager since 2021. As of 2023, she has transitioned to the role of UX Researcher. Her responsibilities include managing support projects related to Drift and Zendesk, which she has been doing since 2021.
Education and Expertise
Ambar Rodriguez holds a Bachelor of Science in Business Administration from Pontificia Universidad Católica Madre y Maestra. She furthered her education by obtaining a Master in Information Systems Management from OBS Business School / Universitat de Barcelona. Her expertise lies in delivering exceptional customer onboarding experiences and identifying customer needs. She demonstrates a commitment to learning from various technologies and thrives in roles that require problem-solving and critical thinking.
Background
Ambar Rodriguez has a diverse professional background, having worked in various roles across different organizations. She began her career as a Project Support Specialist at Copy Solutions International (Grupo CSI) from 2011 to 2012. She then worked as a Solutions Engineer and later as a Solutions Consultant at Ademero between 2012 and 2015. Following her time at Ademero, she served as an Operation Specialist at Hexistor International Inc. from 2015 to 2020. In 2019, she participated in the National Cyber League.
Achievements
Throughout her career, Ambar Rodriguez has developed strong skills in customer support and relationship building. She has successfully managed support teams and projects at Apollo.io, demonstrating her ability to lead and enhance customer experiences. Her commitment to understanding customer needs has been a significant aspect of her roles, contributing to her effectiveness in user experience research.