Bhusha Mehta
About Bhusha Mehta
Bhusha Mehta serves as the Vice President of Customer Success at Apollo.io, bringing extensive experience from previous roles at Twilio, Salesforce, and Slack. With a strong educational background in business and finance, Mehta also mentors emerging leaders and applies design thinking to enhance customer success strategies.
Current Role at Apollo.io
Bhusha Mehta serves as the Vice President of Customer Success at Apollo.io, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and success through strategic initiatives and customer engagement practices. Her leadership aims to drive customer retention and foster long-term relationships.
Previous Experience at Twilio
Before joining Apollo.io, Bhusha Mehta worked at Twilio as the Area Vice President of Global Customer Success for Twilio Segment from 2022 to 2023. During her tenure, she was responsible for overseeing customer success strategies and ensuring that clients received optimal value from Twilio's services.
Professional Background in Customer Success
Bhusha Mehta has extensive experience in customer success, having held various leadership roles across multiple organizations. She worked at Salesforce as Sr. Director in the Customer Success Group from 2013 to 2016 and again from 2016 to 2017. Additionally, she served as the Global Head of Customer Success at Slack from 2018 to 2020, where she led initiatives to improve customer engagement and satisfaction.
Education and Expertise
Bhusha Mehta holds multiple degrees and certifications. She earned her MBA in Marketing Management from DePaul Driehaus College of Business and a Master of Science in Finance from the same institution. Additionally, she studied Information Decision Sciences and Finance at the University of Illinois Chicago, where she obtained a Bachelor of Science. She also completed a Certificate of Business Excellence at the University of California, Berkeley, Haas School of Business.
Mentorship and Teaching
Bhusha Mehta is actively involved in mentoring emerging go-to-market leaders, providing guidance to support their professional development. She has also served as adjunct faculty at DePaul University, sharing her expertise in customer success and business strategies with students and aspiring professionals.