Gabriela Pfau Costa E Silva
About Gabriela Pfau Costa E Silva
Gabriela Pfau Costa E Silva is a Multilingual Customer Support Specialist at Apollo.io, where she has worked since 2022. She has a diverse background in customer support and education, with previous roles at Wise Up, Wizard by Pearson, and Sallve, and has completed multiple courses in customer success and marketing.
Work at Apollo.io
Gabriela Pfau Costa E Silva has been employed at Apollo.io as a Multilingual Customer Support Specialist since 2022. In this role, she engages in brainstorming sessions to generate innovative ideas aimed at enhancing customer support services. She is responsible for providing logistical follow-ups, ensuring that customer inquiries are addressed efficiently. Gabriela has contributed to improving the company's Net Promoter Score (NPS) by actively addressing customer feedback.
Education and Expertise
Gabriela has a diverse educational background, having studied at various institutions. She completed a Curso Superior de Tecnologia (CST) in Marketing at UNOPAR - Universidade Norte do Paraná from 2021 to 2023. Additionally, she studied Customer Success at CS Academy and Disney Institute, achieving extension courses in 2021. Gabriela also completed courses in Excel at Proway and Hi Academy, enhancing her technical skills relevant to her roles in customer support.
Previous Work Experience
Prior to her current position, Gabriela held several roles in customer support and education. She worked as a Customer Happiness Analyst at Sallve from 2021 to 2022, and as a Coordinator at Wizard by Pearson from 2019 to 2021. Gabriela also served as a Professor at Wise Up from 2018 to 2019. Her experience includes project management at AIESEC from 2016 to 2017, where she developed skills in team coordination and project execution.
Professional Development
Gabriela has pursued continuous professional development through various courses. In 2020, she completed a course on Customer Success at Udemy. She also obtained extension courses in Atendimento ao Cliente, Call Center, and Telemarketing from Disney Institute in 2021. Her commitment to learning is evident in her extensive training in customer success and marketing, which supports her effectiveness in customer support roles.