Glory Mae Luchavez
About Glory Mae Luchavez
Glory Mae Luchavez is a Technical Support Representative at Apollo.io, where she has worked since 2021. She has over a decade of experience in customer service and account management, previously holding positions at JPMorgan Chase & Co. and Convergys.
Work at Apollo.io
Glory Mae Luchavez has been employed at Apollo.io as a Technical Support Representative since 2021. In this role, she is responsible for assisting customers with technical issues and ensuring a smooth user experience. Her position is based in Cebu, Central Visayas, Philippines, where she has contributed to the company's customer support efforts for three years.
Previous Employment at JPMorgan Chase & Co.
Before joining Apollo.io, Luchavez worked at JPMorgan Chase & Co. as an Account Specialist II in Merchant Services from 2013 to 2021. During her eight years at the company, she handled various account-related tasks, providing support and solutions to clients in the merchant services sector. This experience helped her develop strong problem-solving skills and customer service expertise.
Experience at Convergys
Luchavez began her career in customer service at Convergys, where she served as a Senior Customer Service Representative from 2011 to 2012. In this role, she managed customer inquiries and provided assistance, gaining valuable experience in handling customer interactions and resolving issues effectively.
Educational Background
Luchavez has a solid educational foundation in accounting and business management. She studied at the University of San Carlos, where she earned a Bachelor of Science degree from 2008 to 2013. Prior to that, she attended Saint Louis College - Cebu from 2004 to 2008. Her early education took place at Consolacion Central School from 1996 to 2004.
Internship Experience at Sun.Star Publishing Inc.
In 2013, Luchavez completed an internship at Sun.Star Publishing Inc. in the Accounting Department. This four-month on-the-job training provided her with practical experience in accounting, further enhancing her skills and knowledge in the field.