Gözde Görce
About Gözde Görce
Gözde Görce is a Strategic Customer Success Manager and Founder of The Success Path, based in the San Francisco Bay Area. With extensive experience in customer success roles across various companies, she combines her technical proficiency with a strong background in advertising and branding.
Work at Apollo.io
Gözde Görce serves as a Strategic Customer Success Manager at Apollo.io since 2023. In this role, she focuses on enhancing customer relationships and ensuring successful product adoption. Her responsibilities include developing strategies for customer engagement and retention, leveraging her extensive experience in customer success to drive positive outcomes for clients.
Current Role as Founder at The Success Path
Since 2023, Gözde Görce has been the Founder of The Success Path, operating in the San Francisco Bay Area. This venture emphasizes her commitment to customer success and strategic management. She utilizes her expertise to guide businesses in optimizing their customer journeys and building strong client relationships.
Previous Experience in Customer Success
Gözde Görce has a robust background in customer success, having held various roles in notable companies. She worked at Lob as Senior Enterprise Customer Success Manager from 2019 to 2020, and previously as Manager of Onboarding & Customer Success from 2020 to 2023. She also served as Client Success Manager at Twitter for 11 months and as Manager of Enterprise Customer Success at Traackr for one year.
Education and Expertise
Gözde Görce holds a Master of International Business from Hult International Business School, achieved in 2016. She also earned a Bachelor of Engineering in Industrial Engineering from Sabanci University in 2015. Additionally, she studied Industrial & Logistics Engineering at The Hong Kong University of Science and Technology during an overseas program. She completed a Product Management program at Product School in 2019.
Skills and Technical Proficiency
Gözde Görce possesses a diverse skill set that includes proficiency in various customer relationship management tools such as Salesforce, Churnzero, and ClientSuccess. She is also skilled in data analysis and business intelligence, utilizing tools like Tableau and Looker. Her background in advertising and branding complements her customer success strategies, ensuring a customer-centric approach.