Isabel Cristina Restrepo Tangarife
About Isabel Cristina Restrepo Tangarife
Isabel Cristina Restrepo Tangarife serves as the VP of Customer Experience at Apollo.io, a position she has held since 2021. With a background in management and customer support, she emphasizes growth and problem-solving in her leadership approach.
Work at Apollo.io
Isabel Cristina Restrepo Tangarife has been serving as the VP of Customer Experience at Apollo.io since 2021. In this role, she focuses on growth and seeks new experiences in management, demonstrating a proactive approach to her career development. Prior to her current position, she worked at Apollo.io as the Head of Customer Support, L&D, and Customer Education from 2020 to 2021.
Previous Experience in Customer Success
Before joining Apollo.io, Isabel worked at CloudTask in various roles. She served as a Sales Manager for six months in the Miami/Fort Lauderdale Area from 2019 to 2020, and as an Account Executive for four months in Medellin from 2018 to 2019. Additionally, she held the position of Customer Success Manager at CloudTask from 2019 to 2021, where she developed expertise in account onboarding and overcoming challenges.
Background in Operations Management
Isabel has a background in operations management, having worked as an Operations Supervisor at OneLink from 2016 to 2018 in Colombia, and at Emergia Contact Center from 2014 to 2015. These roles contributed to her leadership style and provided her with valuable experience in managing teams and processes.
Education and Expertise
Isabel holds a degree in Sociology from Universidad de Antioquia. She also studied Environmental Management at Servicio Nacional de Aprendizaje (SENA), completing the program in 2018. Her educational background supports her capabilities in problem solving and creativity, which are essential to her role in customer experience.