Kate H.
About Kate H.
Kate H. is an Onboarding Manager at Apollo.io, where she has worked since 2023. She has a diverse background in customer success and management, with previous roles at Chili Piper, State Farm, and Mansfield University of Pennsylvania.
Work at Apollo.io
Kate H. has been serving as the Onboarding Manager at Apollo.io since 2023. In this role, she is responsible for facilitating the onboarding process for new clients, ensuring they have a smooth transition and understanding of the platform. Her focus is on creating a welcoming environment that fosters connections and conversations, which is essential for effective onboarding.
Previous Experience in Customer Success
Prior to her current position, Kate worked at Chili Piper as a Customer Success Manager from 2021 to 2023. She also held the role of Customer Success Team Lead at the same company from 2022 to 2023. Her experience in customer success roles has equipped her with skills in managing client relationships and understanding sales processes.
Background in Account Management
Kate's career includes a position as an Account Manager at State Farm from 2020 to 2021. In this role, she managed client accounts and provided support to ensure customer satisfaction. Additionally, she worked as a Customer Success Advisor at Wonderlic for 7 months in 2021, further enhancing her expertise in customer relations.
Education and Expertise
Kate earned a Bachelor of Science degree in Public Relations from Mansfield University of Pennsylvania. Her educational background supports her professional roles, particularly in customer success and onboarding, where communication and relationship-building are key.
Diverse Professional Background
Kate has a diverse professional background that includes serving as a Supply Specialist in the US Army from 2013 to 2017 and as the Head Climbing Instructor at Mansfield University of Pennsylvania from 2015 to 2019. These experiences have contributed to her leadership skills and ability to create safe and engaging environments.