Linnea Olson
About Linnea Olson
Linnea Olson is a Senior Customer Operations Manager with extensive experience in customer engagement and operations management across various companies. She has held leadership roles at Jamf and Apollo.io, where she has successfully managed global teams and implemented customer success programs.
Current Role at Apollo.io
Linnea Olson serves as the Senior Customer Operations Manager at Apollo.io, a position she has held since 2023. In this role, she leads a global remote team, overseeing operations across multiple countries and time zones. Her responsibilities include enhancing customer engagement and ensuring efficient operational processes to support the company's objectives.
Previous Experience at Jamf
Prior to her current role, Linnea Olson worked at Jamf for a total of four years. She served as Manager of Global Customer Programs from 2021 to 2023, where she focused on customer engagement strategies. Before that, she held the position of Manager, Customer Engagement from 2019 to 2021, and also worked as a Customer Engagement Manager for seven months in 2019. Her experience at Jamf involved hybrid work arrangements and contributed to her expertise in customer operations.
Experience at Apple Retail
Linnea Olson began her career at Apple Retail, where she worked as a Business Specialist from 2008 to 2017. During her nine years in this role, she developed skills in customer service and operational management, which laid the foundation for her future positions in customer operations and engagement.
Education and Certifications
Linnea Olson studied at the University of Minnesota, where she gained knowledge that supports her professional roles. She is certified as a Product Owner and a Gainsight Associate, which enhances her capabilities in customer success management. Additionally, she has utilized tools such as Gainsight and Jira Software to develop Journey Orchestrator programs and Relationship-based Health Scores.
Awards and Recognition
Linnea Olson has received recognition for her contributions to customer success. In 2021, she was awarded Gainsight: Visionary and Gainsight: The Dream Team, highlighting her impact in the field of customer operations and engagement.