Max Luz
About Max Luz
Max Luz is a multilingual support representative at Apollo.io, specializing in English, Spanish, and Portuguese since 2022. He has extensive experience in customer support and a diverse educational background in various fields, including leadership, geology, and e-commerce.
Work at Apollo.io
Max Luz has been employed at Apollo.io since 2022, serving as a Multilingual EN/SP/PT Support Representative. In this role, he utilizes his language skills to assist customers in English, Spanish, and Portuguese. His position involves providing support through various communication channels, ensuring effective resolution of customer inquiries.
Previous Work Experience
Prior to his current role, Max Luz worked at PartnerHero from 2019 to 2022 as a Senior Bilingual Portuguese/English Support Representative. He also held positions at Concentrix Brasil as a T2 - Agente Sênior de Suporte Bilíngue from 2018 to 2019, and at Grupo Netshoes as an Agente de relações com clientes from 2016 to 2017. His experience spans customer support in diverse environments, including contact centers and retail.
Education and Expertise
Max Luz has pursued various educational opportunities to enhance his skills. He studied Leadership and Management at Udemy, completing a course on Giving and Receiving Feedback in 2020. He also studied Geologia/Ciências da Terra at Universidade de São Paulo and completed courses in Moda E-Commerce and Comprador de Moda at Centro Universitário Senac in 2016. Additionally, he obtained a Técnico in Aeroportuária from Centro Educacional de Aviação do Brasil in 2015 and studied English for Journalism at the University of Pennsylvania through Coursera in 2017.
Technical Skills
Max Luz possesses advanced skills in both MacOS and Windows operating systems. He is proficient in Office 360 and GSuite, which supports his work in customer service and communication. He has over three years of experience using Zendesk for customer support, demonstrating his ability to navigate customer relationship management tools effectively.
Language Proficiency
Max Luz is a native Portuguese speaker and has advanced proficiency in both English and Spanish. His multilingual capabilities enable him to communicate effectively with a diverse customer base, enhancing his role in customer support and service delivery.