Muhammad Talha Ghouri
About Muhammad Talha Ghouri
Muhammad Talha Ghouri is a Customer Success Specialist at Apollo.io, where he has worked since 2022. He has a diverse background in customer support and account management, having held various roles in companies such as BIGO, Techception, and Zigron Inc.
Current Role at Apollo.io
Muhammad Talha Ghouri currently serves as a Customer Success Specialist at Apollo.io, a position he has held since 2022. In this role, he manages a large number of accounts, utilizing automated and strategic plays to optimize time and increase attach rates. He proactively engages with accounts for checkpoint meetings to ensure customer satisfaction and product adoption. His responsibilities include implementing customer success procedures and best practices, which have enhanced customer onboarding and training processes.
Previous Experience at Apollo.io
Before his current role, Muhammad worked at Apollo.io as a Technical Support Specialist from 2021 to 2022 for 11 months. During this time, he collaborated closely with the Director of Support to improve customer relationship management strategies. His experience in this position laid the groundwork for his transition to Customer Success Specialist.
Professional Background
Muhammad has a diverse professional background, having worked in various roles related to customer success and support. He was a Customer Success Specialist at Zigron Inc. for 5 months in 2021 and previously held the position of Customer Support Specialist (E-Commerce) at iGate Technologies Pakistan for 1 year from 2019 to 2020. He also worked as a Content Security Specialist at BIGO for 8 months in 2020 and as a Business Accountant at Techception for 6 months in the same year.
Education and Qualifications
Muhammad Talha Ghouri studied at the University of the Punjab, where he earned a Bachelor of Commerce (B.Com) degree in International Business/Trade/Commerce from 2015 to 2017. His educational background provides a foundation for his roles in customer success and business operations.
Early Career Experience
Before his roles in customer success and support, Muhammad worked as an Assistant Manager Operations and Finance at Beacon Investment from 2017 to 2019 for 2 years. This position contributed to his understanding of operational and financial management, which he later applied in his customer-focused roles.