Nina Wilkinson
About Nina Wilkinson
Nina Wilkinson is the Director of Customer Success at Apollo.io, bringing over 14 years of experience in sales and client management. She has held various leadership roles, including VP of Customer Success & Support at Canary Technologies and Director of Customer Success at AspireIQ, and has a strong background in building high-performing customer success teams.
Current Role at Apollo.io
Nina Wilkinson serves as the Director of Customer Success at Apollo.io, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Her focus includes driving customer engagement and retention strategies to enhance the overall customer experience.
Previous Experience at Canary Technologies
Prior to her current role, Nina Wilkinson worked at Canary Technologies as the VP of Customer Success & Support from 2021 to 2023. During her tenure, she was responsible for driving the go-to-market strategy for over 4,000 SMB, mid-market, and enterprise customers. She contributed to consistent month-over-month revenue growth and churn reduction.
Career Background in Customer Success
Nina Wilkinson has over 14 years of experience in sales and client management, with a strong emphasis on customer success. She has built four globally distributed, high-performing customer success teams from the ground up. Her previous roles include Director of Customer Success at AspireIQ and Head of Customer Success & Support at Lob.
Educational Background
Nina Wilkinson holds a Master of Liberal Arts in Museum Management from Harvard University, which she completed from 2009 to 2012. She also earned two Bachelor of Arts degrees, one in Art History and African Studies from Smith College (2003-2007) and another in Art History, Criticism and Conservation from Claremont McKenna College in 2005.
Mentorship and Recognition
Since 2018, Nina Wilkinson has been a First Round Fast Track Mentor, providing guidance and mentorship to early-stage startups. She was also recognized as a 2016 Rise Award Nominee for Customer Success and Community, highlighting her contributions to the customer success field.