Santiago Munar Vargas
About Santiago Munar Vargas
Santiago Munar Vargas is a Product Advocate Team Lead at Apollo.io, where he has worked since 2024. He has a background in customer service and operations management, with previous roles at Nexxie Group and Foundever™, and holds a Bachelor's degree in Sports Management from Universidad Nacional Abierta y a Distancia.
Current Role at Apollo.io
Santiago Munar Vargas serves as the Product Advocate Team Lead at Apollo.io, a position he has held since 2024. In this role, he leads a team focused on product advocacy, ensuring that customer needs are met and that the product aligns with market demands. His leadership is characterized by the development of a career plan that includes educational sessions aimed at preparing employees for various internal positions.
Previous Experience at Apollo.io
Before becoming the Product Advocate Team Lead, Santiago worked at Apollo.io in several capacities. He served as a Product Advocate from 2022 to 2023 and as a Privacy Product Advocate from 2023 to 2024. His tenure at Apollo.io has allowed him to gain extensive experience in product advocacy and privacy matters, contributing to the company's customer engagement strategies.
Experience at Nexxie Group
Santiago held the position of CX Specialist at Nexxie Group for five months in 2022, based in Nicosia, Cyprus. In this role, he focused on enhancing customer experience and engagement, applying his skills in customer service and support.
Career at Foundever™
Santiago Munar Vargas has a significant background at Foundever™, where he held multiple roles over several years. He started as a Customer Service Support Specialist in 2017, progressed to Senior CS Supervisor in 2020, and later served as Customer Service Supervisor and Operations Manager Jr until 2022. His experience at Foundever™ equipped him with strong leadership and team management skills.
Education in Sports Management
Santiago studied at Universidad Nacional Abierta y a Distancia, where he earned a Bachelor's degree in Sports Management from 2020 to 2023. This educational background has provided him with a solid foundation in management principles, which he applies in his professional roles.